Interview with Dan Liu, Lovense CEO, on Data Protection

HONG KONG — August 21, 2019 — Lovense today reaffirmed its commitment to product security and customer data protection. Following recent media coverage around these issues, and to provide more depth to this discussion, we arranged an interview between Lovense Chief Executive Officer, Dan Liu and our Chief Marketing Officer, Gerard Mari.

Gerard: Dan, thank you for participating in this interview. We’ve recently seen in the news a number of videos and articles expressing concern around both cybersecurity and data privacy. Because we value our customers, and we have heard concerns about the use of data within the sex tech industry, could you share why we ask for their data for our Lovense products?

Dan: Thank you, Gerard. Yes, I’d be delighted to. As with many consumer technology companies, we collect basic information about our products and our apps to facilitate customer support and to enhance the user experience. This may include information such as app login events, Bluetooth connections and disconnections, and the operating system version of the device running the apps. But this excludes, for example, vibration intensity which we do not collect.

For even the limited set of data we collect, however, our logs are regularly cleared. We also make it simple and straightforward for any user to opt-out of sending any data through our app. By activating a button within the app settings, the user can elect to not send even the limited data I’ve described to us.

Gerard: So our customers can choose to not send us any data at all and still use our product. Can you explain to customers how any data they opt to share is used?

Dan: As you know, Innovation and Quality are among our core values. We use data to enable our tech and customer service teams to optimize user experience and to make necessary improvements. For example, a toy’s Bluetooth status helps us confirm if a product has a faulty Bluetooth receiver. Similarly, a phone’s or PC’s operating system can alert us to any issues between certain models and our apps, enabling us to apply updates to resolve any problems and restore functionality.

Gerard: Would it be possible for a user outside the connected partners to connect to someone's device and control it, either intentionally or perhaps accidentally?

Dan: Although not categorically impossible, it is highly unlikely and could only occur under very specific circumstances. Bluetooth devices constantly broadcast their signal within a specified range until connected to a device. An attacker would need to know the exact physical location of one of our toys, be within range physically, and then attempt to connect to it. Under normal circumstances, however, if the toy’s user has it powered on and connected to our app on their own device, it would be undiscoverable under a Bluetooth scan. We also identified a vulnerability in our Lovense Remote app for PC, which has now been addressed with the latest version of our app, Lovense Remote 1.3.3.

An attacker could also theoretically attempt to hack our apps or Lovense servers in order to send commands to a remote toy through the internet, but we have security protocols and a dedicated, on-site, tech team to prevent this from occurring. We are not aware of any such hack ever occurring in the real world.

Gerard: So you’re saying that, in practice, for a bad actor to actively hack a particular product, it may not be as easy as some of the media coverage makes it appear to be. Beyond the measures you’ve just mentioned, what protections are in place to avoid any possible hacking or unwanted access of Lovense products and its app?

Dan: In addition to the initiatives mentioned, we also have a dedicated and engaged group of white hat hackers on the platform who test the security of our systems. Any security flaws identified are addressed by our development team. We are also working on additional initiatives to further bolster the security of our products and systems.

Gerard: What about a user who chooses to use a third-party application, for example a video communications service similar to Skype, to video chat instead of the Lovense app? How do we manage the security concerns of using a third-party app during those intimate moments?

Dan: Video conference applications, such as those you mentioned, handle the video chat function independently and our app does not need to communicate with them in any way. All security features in our app are unaffected and continue to operate normally.

Gerard: Thank you for your time today, Dan.

About Lovense

Founded in 2010, Lovense is a revolutionary, market-leading, sextech company that is part of a rapidly growing USD 40 billion industry. We own and manage a portfolio of award-winning, direct-to-consumer brands, as well as hardware and software solutions including robotics, VR, and haptic technology.

Visit us at: www.lovense.com |Twitter: @lovense | Instagram: @lovensetoys | Pinterest: @lovensetoys | YouTube: www.youtube.com/c/LovenseHome | Blog: www.lovense.com/sex-blog | Facebook: www.facebook.com/lovensetoys | LinkedIn: www.linkedin.com/company/lovense.

The term “Lovense” is used in this release for convenience to refer to Hytto Limited and/or one or more of its affiliated companies.

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